As long as your AmiKinky products are unopened and unused, you can return them within 14 days, 100% guaranteed.

The refund period will expire after 14 days from the day customers acquire, or a third party other than the carrier and indicated by customers acquire, physical possession of the products.

If customers want to return the products to us, customers shall send back the products to our warehouse in the same condition in which it was received.

There is no right of return when the packaging is no longer in its original, complete, undamaged, and unused state. (Please note that for hygiene reasons, we will not accept the return of the product once the plastic bag has been opened unless the product is found to be defective or broken when it is unpacked).

Please note that an item is not deemed defective just because you do not like it after receiving or using it. Due to the nature of the products and their usage, we cannot offer a refund in these situations.

Return processing time: 1-2 business days

Cost of return: Customers will have to bear the direct cost of returning the items. We may hold the refund until we receive the returned products.

Return address

If you need to return the goods, please contact service@amikinky.com for a physical address.

Please do not reject or return the goods directly. In addition, the shipping address on the packing box cannot be used for return or exchange. We will arrange it for you instantly after checking the situation according to your email. You need to keep the internal plastic packaging of the product unopened.

Before returning the package, the customer must confirm the return process with our customer service representative (service@amikinky.com). Packages that are returned without confirmation from our customer service representative will not be refunded.

Please contact us within 90 days after delivery so that we can replace a defective/incorrect item. After 90 days, we will not replace or refund defective/incorrect items.